The operational audit is a detailed study of the entire hotel categorically to identify the efficiency of the process and reduce redundancy. The operational audit is performed in both the guest areas and the back areas. It is performed department wise so as to improve overall operations. In many cases this has resulted in substantial cost reduction.
Guest Experience Audit
The Guest Experience Audit is ideally a mystery audit. This audit is developed to understand the experience of a guest from pre-reservation to post-checkout. This allows us to identify areas that require critical attention. This audit is Guest Point-of-View (POV) Audit and focuses solely on studying and understanding the experiential effect on the guests.
